Bilingual Services
Note: All of these have some capacity in both official languages but may have some restrictions. Please contact them directly to verify.
1. Mental health/counselling
Connecting Ottawa www.connectingottawa.com
Connexion Ottawa www.connexionottawa.com
Contact
Lawyer, Alex Derisier, 613.402.9437 or alex@connectingottawa.com
Social worker, Erin Fitzpatrick, 613.402.9376 or erin@connectingottawa.com
Location
290 Dupuis St, Ottawa, Clinique juridique francophone de l’Est d’Ottawa at Vanier Community Service Centre
Services
A lawyer and a social worker are available to consult with front-line workers in areas of:
- Aboriginal issues
- abuse and family violence
- consumer law
- criminal law
- education law
- employment law
- environmental law, family law
- health and disability
- human rights
- immigration and refugee
- social assistance, and
- pensions and wills and estates.
There are also trained volunteer facilitators who are able to support clients with follow-up and follow-through when referrals to legal services are made.
Coalition of Community Health and Resource Centres of Ottawa (CHRC) /
Coalition des centres de ressources et de santé communautaires d’Ottawa (CRSC) www.coalitionottawa.ca/fr/accueil
Services
Provides lists of all the resources available depending on your location.
For example, they can provide a list counseling services focused on mental health. They can also give a list of different support groups in your area.
Canadian Mental Health Association www.cmha.ca
Association canadienne pour la santé mentale www.cmha.ca/fr/
Contact
1110-151 Slater Street, Ottawa, Ontario, K1P 5H3
Tel: (613) 745-5522
Services
- Facilitates access to resources to maintain and to improve mental health and community integration.
- Assists people with mental illness with employment, housing, early intervention for youth, peer support and recreation services as well as stress reduction workshops.
2. HEALTH / ADDICTION Referrals
Coalition of Community Health and Resource Centres of Ottawa (CHRC) www.coalitionottawa.ca
Coalition des centres de ressources et de santé communautaires d’Ottawa (CRSC)
www.coalitionottawa.ca/fr/accueil
Services:
Provides lists of all the resources available depending on your location.
For example, they can provide a list of centres that help with the treatment of addictions in your area.
Drug and alcohol helpline www.drugandalcoholhelpline.ca
Ligne d’aide sur la drogue et l’alcool www.drugandalcoholhelpline.ca/Accueil/
Contact
1-800-565-8603
Services
Provides free information about drug and alcohol addiction services in Ottawa.
Sandy Hill Community Health Centre www.sandyhillchc.on.ca
Centre de santé communautaire Côte-de-Sable www.shchc.ca/fr
Contact
221 Nelson Street, Ottawa, Ontario, K1N 1C7
Tel: (613) 789-8941
Services
Provides a range of services to adults and youth who have concerns regarding substance use, gambling and concurrent disorders.
Ottawa Booth Centre – Stabilization Program
www.ottawaboothcentre.org
Contact
(613) 241-1573 ext 308 or 326
Services
Residential program. Abstinence based pre-treatment stepping stone program to help you get your footing in recovery before moving towards your longer term treatment plan. Restricted to men age 18 years and older.
Some services offered in French. Please call for specifics.
Billy Buffet House of Welcome www.billybuffettshouseofwelcome.org
Contact
613) 744-3021
Services
Residential treatment centre for addiction issues. Restricted to men age 18 years and older.
Some services offered in French. Please call for specifics.
Wabano Centre for Aboriginal Health – New Beginnings Circle
www.wabano.com
Contact
(613) 748-0657 ext. 258
Services
Addictions counselling for aboriginal men age 18 years and older.
Some services offered in French. Please call for specifics.
Maison Decision House www.decisioncanada.com
Contact
(613) 728-5013
Services
Addictions counselling to male federal offenders.
Some services offered in French. Please call for specifics.
Amethyst Women’s Addictions Centre www.amethyst-ottawa.org
Centre Amethyst pour femmes toxicomanes www.amethyst-ottawa.org/fr
Contact
(613) 563-0363 ext. 221
Services
Addictions counselling for women age 18 years and older.
3. LGBTTQ Referrals
Coalition of Community Health and Resource Centres of Ottawa (CHRC) www.coalitionottawa.ca
Coalition des centres de ressources et de santé communautaires d’Ottawa (CRSC) / www.coalitionottawa.ca/fr/accueil
Services
Provides list of different LGBTTQ related groups (counselling, support groups, etc.) in the Ottawa region. The location/contact information varies depending on the services required.
4. VICTIMS OF CRIME
Ottawa Victim Services / http://ovs-svo.com/site/en
Service aux victimes d’Ottawa / http://ovs-svo.com/site/fr/
Contact
613.238.2762
info@ovs-svo.com
Services
Provides information and assistance to victims to help navigate the criminal justice system.
5. EMPLOYMENT SERVICES
Coalition of Community Health and Resource Centres of Ottawa (CHRC) www.coalitionottawa.ca
Coalition des centres de ressources et de santé communautaires d’Ottawa (CRSC) / www.coalitionottawa.ca/fr/accueil
Services
Provides a list of employment resources.
6. EMERGENCY HOUSING
Harmony House / www.harmonyhousews.com
Contact: (613) 233-3386
Services
Provides a list of shelters.
Some services offered in French. Please call for specifics.
7. HOUSING HELP
The Social Housing Registry of Ottawa / http://www.housingregistry.ca
Le Centre d’enregistrement pour les logements sociaux d’Ottawa / www.housingregistry.ca/fr/
Contact
2197 Riverside Drive, Ottawa – 5th floor – (613) 526.2088
Services: Can provide subsidized housing for low-income individuals.
Connecting Ottawa
www.connectingottawa.com
Connexion Ottawa
www.connexionottawa.com
Contact
Lawyer, Alex Derisier, (613) 402-9437 or alex@connectingottawa.com
Social worker, Erin Fitzpatrick, (613) 402-9376 or erin@connectingottawa.com
Location
290 Dupuis St, Ottawa, Clinique juridique francophone de l’Est d’Ottawa at Vanier Community Service Centre
Services
Provides a list of all the resources available regarding housing law
Coalition of Community Health and Resource Centres of Ottawa (CHRC) www.coalitionottawa.ca
Coalition des centres de ressources et de santé communautaires d’Ottawa (CRSC) www.coalitionottawa.ca/fr/accueil
Services
Gives lists of all the resources available regarding housing law.
8. INCOME ASSISTANCE
Social assistance / www.mcss.gov.on.ca/en/mcss/programs/social/index.aspx
L’Aide sociale / www.mcss.gov.on.ca/fr/mcss/programs/social/index.aspx
Contact
Depends on the location you want OR 3-1-1
Services
Apply online by doing an application, in-person at one of the many offices in Ottawa, or by phone.
9. FOOD ASSISTANCE
Ottawa Food Bank
www.ottawafoodbank.ca
Banque d’Alimentation d’Ottawa
Le site web n’est pas disponible en français.
Contact
(613) 745-7001
foodbank@ottawafoodbank.ca
1317 Michael Street | Ottawa, ON | K1B 3M9
Services
Provides a list of the nearest food banks depending on your location. Services are offered in both English and French.
10. TRANSLATION SERVICES
Immigrant Women Services Ottawa (IWSO) www.immigrantwomenservices.com
Services pour femmes immigrantes d’Ottawa www.immigrantwomenservices.com/francais/
Contact
1-866-859-8182
Services
Provides some free interpretation services, some fee-for-service interpretation and some overall information regarding different interpretation options for immigrant women who have been victims of domestic violence, sexual violence or elder abuse.
11 SETTLEMENT RESOURCES
Immigrant Women Services Ottawa (IWSO) www.immigrantwomenservices.com
Services pour femmes immigrantes d’Ottawa www.immigrantwomenservices.com/francais/
Contact
219 Argyle Avenue, Suite 400
Ottawa, Ontario, K2P 2H4
Tel: (613) 729-3145
Services
Provides immigrant and visible minority women and their families with the tools and supports to achieve their full potential as members of Canadian society and to participate in the elimination of all forms of abuse against women and children.
Services include culturally responsive crisis counselling and language interpretation services
Ottawa Community Immigrant Services Organization
http://ociso.org
Contact
Wellington Street West
Ottawa, Ontario, K1Y 2X5
Tel: (613) 725-0202
Services
Provides comprehensive settlement and integration services to the Ottawa Community.
Programs including:
- community integration
- public education
- mental health counselling
- school based programs, and
- English language instruction to newcomers.
All services are offered in English and French.
Catholic Centre for Immigrants www.cciottawa.ca
Centre catholique pour immigrants www.cciottawa.ca/fr/
Contact
219 Argyle Avenue, Second Floor
Ottawa, Ontario, K2P 2H4
Tel: (613) 232-9634
Services
Promotes and facilitate the reception of newcomers to Canada. Offers the following services: settlement services, community connections, youth program, matching program, career transitions, pastoral program, community integration network and client support services.
12. CRISIS RESOURCES
In an emergency, dial 911.
En cas d’urgence, composez le 911
- Victim Crisis Unit – Ottawa Police Service / Service de Police d’Ottawa – Unité d’aide aux victimes en situation d’urgence (613) 236-1222 x 2223
- Alcoholics Anonymous / Alcooliques anonymes
(613) 237-6000 - Crisis Line (Ontario resource)
(613) 722-6914
1-866-996-0991 (toll free)
Option 1 for English / option 2 pour le français - Distress Line
(613) 238-3311 - 311 Employment and Financial Assistance – City of Ottawa / Services d’emploi et aide financière – Ville d’Ottawa
Dial 311
Option 1 for English / option 2 pour le français
Option 4 for social services / Option 4 pour les services sociaux - Immigrant Women Services Ottawa / Services pour femmes immigrantes d’Ottawa
(613) 729-3145 - Kids Help Line / Jeunesse J’écoute
1-800-668-6868 - Ottawa Withdrawal Management Centre / Centre de gestion du sevrage d’Ottawa
(613) 241-1525 - Rape Crisis Centre
(613) 562-2333
(613) 562-3860 (TTY) - Sexual Assault Support Centre
(613) 234-2266
(613) 725-1657 (TTY)
English-only services
1. HEALTH / ADDICTION Referrals
Sobriety House
www.sobrietyhouse.ca
Contact
(613) 233-0828
Services
Residential treatment centre for addiction issues. Restricted to men who are 17 years of age and older.
Empathy House of Recovery
www.empathyhouse.com
Contact
(613) 730-7319
Services
Addictions counselling available only for women who have completed treatment and who are 18 years of age and older.
Vesta Recovery Program for Women www.vestarecoveryprogram.com
Contact
(613) 233-0353
Services
Residential addictions treatment centre. Restricted to women who are 18 years of age and older.
Rideauwood Addiction and Family Services www.rideauwood.org
Contact
312 Parkdale Avenue, Ottawa, ON, K1Y 4X5
Tel: (613) 724-4881
Services
A range of treatment and education programs for adult, family and youth.
Salvation Army Anchorage www.ottawaboothcentre.org
Contact
(613) 241-1573 ext 302
Services
Residential treatment facility for addiction issues. Restricted to men ages 18 years and older.
2. LGBTTQ Referrals
Around the Rainbow program www.familyservicesottawa.org
Contact
613.725.3601 ext. 0 or ext. 8 for French
fsfo@familyservicesottawa.org
312 Parkdale Avenue, Ottawa, ON, K1Y 4X5
Services
Support groups, counselling and workshops for lesbian, gay, bisexual, transgender, Two Spirit and queer and questioning communities and allies.
All programs are in English.
3. SETTLEMENT RESOURCES
Matthew House Ottawa www.matthewhouseottawa.org
Contact
380 Centrepointe Drive
Ottawa, Ontario, K2G 6A1
Tel: (613) 212-1499 (Refugee Services)
Tel: (613) 240-6680 (Furniture Bank)
Services
Faith-based, volunteer-driven charitable organization that helps Ottawa’s marginalized population to establish connected, safe, healthy dignified homes within our community by providing shelter, food, and refugee settlement assistance and distributing quality used furniture and household goods.
4. CRISIS RESOURCES
Assaulted Women’s Helpline
- 1-866-863-0511
1-866-863-7868 (TTY)
French-only services
1. HEALTH / ADDICTION Referrals
Maison Fraternité
www.maisonfraternite.ca
Contact
(613) 562-1415
Services
Addictions counselling to men and women aged 13 years and older. Restricted to francophone clients.
2. CRISIS RESOURCES
- Fem’aide: Ligne de soutien pour les femmes touchée par la violence
1 877 336-2433
1 866 860-7082 (ATS) - La Ligne de crise (ressource québécoise)
1-866-277-3553 - Tel-Aide Outaouais
1-800-567-9699
(819) 775-3223
(613) 741-6433