Resources for help

Bilingual Services

Note: All of these have some capacity in both official languages but may have some restrictions. Please contact them directly to verify.

1. Mental health/counselling

Connecting Ottawa  www.connectingottawa.com

 

Connexion Ottawa  www.connexionottawa.com

Contact

Lawyer, Alex Derisier, 613.402.9437 or alex@connectingottawa.com

Social worker, Erin Fitzpatrick, 613.402.9376 or erin@connectingottawa.com

Location

290 Dupuis St, Ottawa, Clinique juridique francophone de l’Est d’Ottawa at Vanier Community Service Centre

Services

A lawyer and a social worker are available to consult with front-line workers in areas of:

  • Aboriginal issues
  • abuse and family violence
  • consumer law
  • criminal law
  • education law
  • employment law
  • environmental law, family law
  • health and disability
  • human rights
  • immigration and refugee
  • social assistance, and
  • pensions and wills and estates.

There are also trained volunteer facilitators who are able to support clients with follow-up and follow-through when referrals to legal services are made.


Coalition of Community Health and Resource Centres of Ottawa (CHRC) /

www.coalitionottawa.ca

Coalition des centres de ressources et de  santé communautaires d’Ottawa (CRSC)  www.coalitionottawa.ca/fr/accueil

Services

Provides lists of all the resources available depending on your location.

For example, they can provide a list counseling services focused on mental health. They can also give a list of different support groups in your area.


Canadian Mental Health Association  www.cmha.ca

 

Association canadienne pour la santé mentale www.cmha.ca/fr/

Contact

1110-151 Slater Street, Ottawa, Ontario, K1P 5H3
Tel: (613) 745-5522

Services

  • Facilitates access to resources to maintain and to improve mental health and community integration.
  • Assists people with mental illness with employment, housing, early intervention for youth, peer support and recreation services as well as stress reduction workshops.

2. HEALTH / ADDICTION Referrals

Coalition of Community Health and Resource Centres of Ottawa (CHRC)  www.coalitionottawa.ca

Coalition des centres de ressources et de  santé communautaires d’Ottawa (CRSC)
www.coalitionottawa.ca/fr/accueil

Services:

Provides lists of all the resources available depending on your location.

For example, they can provide a list of centres that help with the treatment of addictions in your area.


Drug and alcohol helpline www.drugandalcoholhelpline.ca

Ligne d’aide sur la drogue et l’alcool  www.drugandalcoholhelpline.ca/Accueil/

Contact

1-800-565-8603

Services

Provides free information about drug and alcohol addiction services in Ottawa.


Sandy Hill Community Health Centre www.sandyhillchc.on.ca

Centre de santé communautaire Côte-de-Sable www.shchc.ca/fr

Contact

221 Nelson Street, Ottawa, Ontario, K1N 1C7
Tel: (613) 789-8941

Services

Provides a range of services to adults and youth who have concerns regarding substance use, gambling and concurrent disorders.


Ottawa Booth Centre – Stabilization Program
www.ottawaboothcentre.org

Contact

(613) 241-1573 ext 308 or 326

Services

Residential program. Abstinence based pre-treatment stepping stone program to help you get your footing in recovery before moving towards your longer term treatment plan. Restricted to men age 18 years and older.

Some services offered in French. Please call for specifics.


Billy Buffet House of Welcome www.billybuffettshouseofwelcome.org

Contact

613) 744-3021

Services

Residential treatment centre for addiction issues. Restricted to men age 18 years and older.

Some services offered in French. Please call for specifics.


Wabano Centre for Aboriginal Health – New Beginnings Circle
www.wabano.com

Contact

(613) 748-0657 ext. 258

Services

Addictions counselling for aboriginal men age 18 years and older.
Some services offered in French. Please call for specifics.


Maison Decision House  www.decisioncanada.com

Contact

(613) 728-5013

Services

Addictions counselling to male federal offenders.
Some services offered in French. Please call for specifics.


Amethyst Women’s Addictions Centre  www.amethyst-ottawa.org

Centre Amethyst pour femmes toxicomanes  www.amethyst-ottawa.org/fr

Contact

(613) 563-0363 ext. 221

Services

Addictions counselling for women age 18 years and older.

3. LGBTTQ Referrals

Coalition of Community Health and Resource Centres of Ottawa (CHRC)  www.coalitionottawa.ca

Coalition des centres de ressources et de santé communautaires d’Ottawa (CRSC) / www.coalitionottawa.ca/fr/accueil

Services

Provides list of different LGBTTQ related groups (counselling, support groups, etc.) in the Ottawa region. The location/contact information varies depending on the services required.

4. VICTIMS OF CRIME

Ottawa Victim Services / http://ovs-svo.com/site/en

Service aux victimes d’Ottawa / http://ovs-svo.com/site/fr/

Contact

613.238.2762
info@ovs-svo.com

Services

Provides information and assistance to victims to help navigate the criminal justice system.

5. EMPLOYMENT SERVICES

Coalition of Community Health and Resource Centres of Ottawa (CHRC) www.coalitionottawa.ca

Coalition des centres de ressources et de  santé communautaires d’Ottawa (CRSC) / www.coalitionottawa.ca/fr/accueil

Services

Provides a list of employment resources.

6. EMERGENCY HOUSING

Harmony House / www.harmonyhousews.com

Contact:  (613) 233-3386

Services

Provides a list of shelters.
Some services offered in French. Please call for specifics.

7. HOUSING HELP

The Social Housing Registry of Ottawa / http://www.housingregistry.ca

Le Centre d’enregistrement pour les logements sociaux d’Ottawa / www.housingregistry.ca/fr/

Contact

2197 Riverside Drive, Ottawa – 5th floor – (613) 526.2088

Services: Can provide subsidized housing for low-income individuals.


Connecting Ottawa
www.connectingottawa.com

Connexion Ottawa
www.connexionottawa.com

Contact

Lawyer, Alex Derisier, (613) 402-9437 or alex@connectingottawa.com

Social worker, Erin Fitzpatrick, (613) 402-9376 or erin@connectingottawa.com

Location

290 Dupuis St, Ottawa, Clinique juridique francophone de l’Est d’Ottawa at Vanier Community Service Centre

Services

Provides a list of all the resources available regarding housing law


Coalition of Community Health and Resource Centres of Ottawa (CHRC) www.coalitionottawa.ca

Coalition des centres de ressources et de  santé communautaires d’Ottawa (CRSC) www.coalitionottawa.ca/fr/accueil

Services

Gives lists of all the resources available regarding housing law.

8. INCOME ASSISTANCE

Social assistance / www.mcss.gov.on.ca/en/mcss/programs/social/index.aspx

L’Aide sociale / www.mcss.gov.on.ca/fr/mcss/programs/social/index.aspx

Contact

Depends on the location you want OR 3-1-1

Services

Apply online by doing an application, in-person at one of the many offices in Ottawa, or by phone.

9. FOOD ASSISTANCE

Ottawa Food Bank
www.ottawafoodbank.ca

 

Banque d’Alimentation d’Ottawa
Le site web n’est pas disponible en français.

Contact

(613) 745-7001

foodbank@ottawafoodbank.ca
1317 Michael Street | Ottawa, ON | K1B 3M9

Services

Provides a list of the nearest food banks depending on your location. Services are offered in both English and French.

10. TRANSLATION SERVICES

Immigrant Women Services Ottawa (IWSO)  www.immigrantwomenservices.com

Services pour femmes immigrantes d’Ottawa www.immigrantwomenservices.com/francais/

Contact

1-866-859-8182

Services

Provides some free interpretation services, some fee-for-service interpretation and some overall information regarding different interpretation options for immigrant women who have been victims of domestic violence, sexual violence or elder abuse.

11 SETTLEMENT RESOURCES

Immigrant Women Services Ottawa (IWSO) www.immigrantwomenservices.com

Services pour femmes immigrantes d’Ottawa www.immigrantwomenservices.com/francais/

Contact

219 Argyle Avenue, Suite 400
Ottawa, Ontario, K2P 2H4
Tel: (613) 729-3145

Services

Provides immigrant and visible minority women and their families with the tools and supports to achieve their full potential as members of Canadian society and to participate in the elimination of all forms of abuse against women and children.

Services include culturally responsive crisis counselling and language interpretation services


Ottawa Community Immigrant Services Organization
http://ociso.org

Contact

Wellington Street West
Ottawa, Ontario, K1Y 2X5
Tel: (613) 725-0202

Services

Provides comprehensive settlement and integration services to the Ottawa Community.

Programs including:

  • community integration
  • public education
  • mental health counselling
  • school based programs, and
  • English language instruction to newcomers.

All services are offered in English and French.


Catholic Centre for Immigrants  www.cciottawa.ca

Centre catholique pour immigrants  www.cciottawa.ca/fr/

Contact          

219 Argyle Avenue, Second Floor
Ottawa, Ontario, K2P 2H4
Tel: (613) 232-9634

Services

Promotes and facilitate the reception of newcomers to Canada. Offers the following services: settlement services, community connections, youth program, matching program, career transitions, pastoral program, community integration network and client support services.

12. CRISIS RESOURCES

In an emergency, dial 911.
En cas d’urgence, composez le 911

  • Victim Crisis Unit – Ottawa Police Service / Service de Police d’Ottawa – Unité d’aide aux victimes en situation d’urgence (613) 236-1222 x 2223
  •  Alcoholics Anonymous / Alcooliques anonymes
    (613) 237-6000
  • Crisis Line (Ontario resource)
    (613) 722-6914
    1-866-996-0991 (toll free)
    Option 1 for English / option 2 pour le français
  • Distress Line
    (613) 238-3311
  • 311 Employment and Financial Assistance – City of Ottawa / Services d’emploi et aide financière – Ville d’Ottawa
    Dial 311
    Option 1 for English / option 2 pour le français
    Option 4 for social services / Option 4 pour les services sociaux
  • Immigrant Women Services Ottawa / Services pour femmes immigrantes d’Ottawa
    (613) 729-3145
  • Kids Help Line / Jeunesse J’écoute
    1-800-668-6868
  • Ottawa Withdrawal Management Centre / Centre de gestion du sevrage d’Ottawa
    (613) 241-1525
  • Rape Crisis Centre
    (613) 562-2333
    (613) 562-3860 (TTY)
  • Sexual Assault Support Centre
    (613) 234-2266
    (613) 725-1657 (TTY)

English-only services

1. HEALTH / ADDICTION Referrals

Sobriety House
www.sobrietyhouse.ca

Contact

(613) 233-0828

Services

Residential treatment centre for addiction issues. Restricted to men who are 17 years of age and older.


Empathy House of Recovery
www.empathyhouse.com

Contact

(613) 730-7319

Services

Addictions counselling available only for women who have completed treatment and who are 18 years of age and older.

Vesta Recovery Program for Women www.vestarecoveryprogram.com

Contact

(613) 233-0353

Services

Residential addictions treatment centre. Restricted to women who are 18 years of age and older.


Rideauwood Addiction and Family Services  www.rideauwood.org

Contact

312 Parkdale Avenue, Ottawa, ON, K1Y 4X5
Tel: (613) 724-4881

Services

A range of treatment and education programs for adult, family and youth.


Salvation Army Anchorage www.ottawaboothcentre.org

Contact

(613) 241-1573 ext 302

Services

Residential treatment facility for addiction issues. Restricted to men ages 18 years and older.

2. LGBTTQ Referrals

Around the Rainbow program www.familyservicesottawa.org

Contact

613.725.3601 ext. 0 or ext. 8 for French
fsfo@familyservicesottawa.org
312 Parkdale Avenue, Ottawa, ON, K1Y 4X5

Services

Support groups, counselling and workshops for lesbian, gay, bisexual, transgender, Two Spirit and queer and questioning communities and allies.

All programs are in English.

3. SETTLEMENT RESOURCES

Matthew House Ottawa www.matthewhouseottawa.org

Contact

380 Centrepointe Drive
Ottawa, Ontario, K2G 6A1
Tel: (613) 212-1499 (Refugee Services)
Tel: (613) 240-6680 (Furniture Bank)

Services

Faith-based, volunteer-driven charitable organization that helps Ottawa’s marginalized population to establish connected, safe, healthy dignified homes within our community by providing shelter, food, and refugee settlement assistance and distributing quality used furniture and household goods.

4.  CRISIS RESOURCES

Assaulted Women’s Helpline

  • 1-866-863-0511
    1-866-863-7868 (TTY)

French-only services

1. HEALTH / ADDICTION Referrals

Maison Fraternité
www.maisonfraternite.ca

Contact

(613) 562-1415

Services

Addictions counselling to men and women aged 13 years and older. Restricted to francophone clients.

2. CRISIS RESOURCES

  • Fem’aide: Ligne de soutien pour les femmes touchée par la violence
    1 877 336-2433
    1 866 860-7082 (ATS)
  • La Ligne de crise (ressource québécoise)
    1-866-277-3553
  • Tel-Aide Outaouais
    1-800-567-9699
    (819) 775-3223
    (613) 741-6433

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